Insights/February 2026
Human-in-the-loop is the product
An agent that never asks for help is an agent you can't trust with anything important.
4 min read
There's a temptation to sell automation as removing people. It photographs well. It's usually the wrong goal.
The expensive mistakes in operations aren't the ten minutes of typing. It's the invoice posted to the wrong supplier, the ticket attached to the wrong customer.
A working system separates the two. The mechanical path runs. The judgment path gets prepared.